So what is a “business process,” anyway?
There are many complex ways to define a meaning of Business Process, but here’s a simple one:
A business process is a pre-defined sequence of steps, repeatedly executed in a company to get some particular result.
Some good examples of business processes are:
- Steps to get from a quote request submitted from company’s website to a signed contract.
- Steps to get a guest from entering the restaurant to being seated and finally to paying for a dinner.
Processes are usually repeating over and over in almost the same way. Because of that you can describe a process, document it once and then refine and improve it.